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  /  Terms & Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Products or Services from this platform.

Order

In order to use our Services, you must be 21 years old or older

By keep accessing the Website and ordering any Products or Services from our platforms you agree to be bound by these Terms and Conditions.

In order to use our Services, you must be 21 years old or older

By keep accessing the Website and ordering any Products or Services from our platforms you agree to be bound by these Terms and Conditions.

Any information which you provide to Cellardoor.id solely for the purpose of the Services, Cellardoor.id warrant that the information will not be transferred, given, or informed to other third parties, other than what has been specifically set out herein or in Privacy Policy.

When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

Any purchase of alcoholic drinks must fulfill minimum age required by Indonesian Law (21 years old for the purchase of alcoholic drinks). You will have to confirm your age during checkout and we may require you to present valid identification every time you purchase and when they are delivered to you. Cellardoor.id is entitled to withdraw the order if you could not provide valid identification and/or you do not fulfill minimum age requirement.

The selling of alcoholic drinks is conducted by our distributors, who already own the license to sell alcoholic drinks based on prevailing laws and regulations in Indonesia. We only act as a Platform provider for such products and therefore we are not liable for the impact and selling of such alcoholic drinks by the Vendors.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, however in the absence of fault on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website unless it is proven otherwise.

Delivery Policy

Products will be delivered to the address designated by you at the time of ordering.

All risk in the Products shall pass to you upon delivery.

If you fail to accept delivery of the Products delivered to you, during the time of delivery, or if we are unable to deliver at the nominated time due to your failure to provide sufficient and appropriate instructions, then such products shall be deemed delivered to you and all risk and responsibility in relation to such Products shall pass to you. Any storage, insurance and any other cost or expense that we incur as a result of the inability to deliver due to your failure shall be your responsibility and you shall provide any necessary compensation to Cellardoor.id if any. However, such condition will not apply when you already contact Cellardoor.id through e-mail, phone, or customer service.

You must ensure that at the time of Delivery of Products adequate arrangements, including access where necessary, are in place for the safe delivery of such products. We cannot be held liable for any damage, cost or expense incurred to such products or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

Vendors and/or Cellardoor.id shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery unless it is proven that the late delivery was caused by the fault Vendors and/or Cellardoor.id.

Please note that it may be impossible to deliver to some locations. In this case, we will give prior notification to you and cancel your order.

Rejection & Cancellation

You understand that during your order, the Products may not be available due to any reason from the Vendors. In such case, Cellardoor.id will notify this unavailability to you through our customer service (via e-mail, sms or call) and return any payment that you have made within 5 working days after transaction depending on your method of payment.

Once the order is placed and the payment is conducted, for technical reasons, you cannot cancel an order. 

Refund policy

Cellardoor.id will provide sufficient information, description of each products accurately, yet in the unlikely event that you receive products that are not deemed acceptable by you, you have the right to reject said item, providing a reason why the product is not acceptable. We will review your claim and return the cost of the item to you within 5 working days after transaction depending on your method of payment.

Information

Where we have requested information from you to ensure Delivery, you agree to provide accurate and complete information.

Complaints

Cellardoor.id will give its best to facilitate your complaint by communicating it to the Vendors. We take our customers’ complaints very seriously and aim at responding to your complaints as soon as reasonably possible. All complaints should be addressed to cs@cellardoor.id

Limitation of Liability

We try to ensure that the information on the platforms is correct and error free at all times. Despite our best efforts, we cannot warrant that the platforms will always be error free and that use of it will be fit for purpose, timely and that defects will be corrected, and that that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the platforms and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your consumption of any Products from Participating Retailers.

We shall not be held liable for any failure or delay in performing Services or delivering Products where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

General

All prices are in Indonesian Rupiah (IDR); Applicable taxes are included where indicated.

We may subcontract any part or parts of the Services or Products that we provide to you from time to time.

We will publish any material or substantive amendment of the Terms and Conditions in the Website, and you shall carefully read such amendment. If you continue to use and access the Website after any posted amended version of the Terms and Conditions will be considered as your acceptance of the amended Terms and Conditions.

The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other terms or provision on the platforms except for privacy matters, these Terms and Conditions shall prevail.

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